Customer Reviews for Harmony® One Advanced Universal Remote
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Harmony® One Advanced Universal Remote
The only remote you may ever need.
Average Customer Rating:
(222 Reviews) 222
Rating Snapshot 222 reviews
5 stars
130
4 stars
43
3 stars
20
2 stars
16
1 star
13
178 out of 222(80%)reviewers would recommend this product to a friend.
Customer Reviews for Harmony® One Advanced Universal Remote
Review 1 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
Nicki
Best Harmony model of the lot.
Date:3 October 2012
I've used several Harmony models over the years. Last one was the 800. I bought the Harmony One for a gift for a family member who was so pleased with it I got a second one for myself. It's far better than the earlier models. Sits snuggly in it's cradle each time. Ergonomically good to hold. Reliable to use.
Took ages to set up because of all my home theatre things, but well worth it once it was done.
Took ages to set up because of all my home theatre things, but well worth it once it was done.
-2points
1out of 4found this review helpful.
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Review 2 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
1
out of
5
Features
4
out of
5
Performance
3
out of
5
Ergonomics
1
out of
5
Fragile of Adelaide
from Adelaide
Expertise: Tech Savvy
Very Fragile and poor support
Date:15 September 2012
Not long after purchase my dog managed to knock the remote from a low coffee table to the floor. This fall caused the LCD to develop narrow lines across the screen making it unreadable.
Upon contacting support and after numerous phone calls and emails Logitech decided not to replace the remote. They determined it was accidental damage and therefore not covered. Noting there are other reviews on this site noting a issue after a small drop I believe the remote is not robust enough for everyday family use. If you have kids, pets or occasionally drop something Do Not buy this remote.
Also customer support where slow to respond, required follow up and would not allow me to speak to the warranty dept.
I note after a similiar issue in a review on this site a customer had ther remote replaced. I pointed this out to Support but still no replacement.
I will not buy Logitech again.
Upon contacting support and after numerous phone calls and emails Logitech decided not to replace the remote. They determined it was accidental damage and therefore not covered. Noting there are other reviews on this site noting a issue after a small drop I believe the remote is not robust enough for everyday family use. If you have kids, pets or occasionally drop something Do Not buy this remote.
Also customer support where slow to respond, required follow up and would not allow me to speak to the warranty dept.
I note after a similiar issue in a review on this site a customer had ther remote replaced. I pointed this out to Support but still no replacement.
I will not buy Logitech again.
+4points
6out of 8found this review helpful.
Response from Logitech:By Logitech Australia, Marketing, 17 September 2012
Hi Fragile of Adelaide,
Thanks so much for providing us your feedback and taking the time to write a review, we appreciate it.
This information is fed back to our Support and Product Teams to help us improve our products or services.
We research, design and develop products with the aim of catering to changes in consumer behaviour, technology & platform changes so rest assured we are always looking for new avenues or features to explore in our ranges.
Thanks so much for providing us your feedback and taking the time to write a review, we appreciate it.
This information is fed back to our Support and Product Teams to help us improve our products or services.
We research, design and develop products with the aim of catering to changes in consumer behaviour, technology & platform changes so rest assured we are always looking for new avenues or features to explore in our ranges.
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Review 3 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
3
out of
5
Features
4
out of
5
Performance
1
out of
5
Ergonomics
2
out of
5
rodflell
from bundaberg qld
Expertise: Tech Savvy
disappointed
Date:7 June 2012
i've used a 785 for years and loved it. it still works but it's been dropped so many times etc. I thought I was upgrading to a Harmony One. The software for switching from 785 to harmony one was awful. What I thought would take minutes would have taken hours. I didn't bother however as it became clear that the IR output of the Harmony One was dreadful. It has to be pointed almost directly at the device you want to use, so it's no good if you want to use it on several devices. Turning up the power didn't help. I gave up and I'm using my 785 still.
+2points
2out of 2found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 7 June 2012
Hey rodflell, thanks for your feedback although it does sound a bit out of the ordinary. Perhap give our Harmony Support Team a buzz on 1800 726 063 who can help Troubleshoot and also tweak your Harmony Profile
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Review 4 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
4
out of
5
Performance
4
out of
5
Ergonomics
5
out of
5
curry
from Adelaide
Expertise: Proficient User
new review from 14/6/11
Date:2 March 2012
I reviewed the harmoney on 14/6/11 at that time i was not happy with it However having bought it i persisted and nearly a year later I have to say this is one of the most useful tools I have for my media centre. The onl thing is occassionaly it mis-carries out a command, but often it is me. I have definately recommended to friends.
-2points
0out of 2found this review helpful.
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Review 5 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
trompfy
from Ringwood, VIC
Expertise: Newbie
An excellent little remote control
Date:20 February 2012
Tonight I bought this so I can reduce the clutter of having 3 remotes in my room to save space
-4points
0out of 4found this review helpful.
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Review 6 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
4
out of
5
Features
5
out of
5
Performance
4
out of
5
Ergonomics
5
out of
5
Sierra658
from Texas
Expertise: Tech Savvy
Swollen Battery
Date:13 February 2012
This is my second remote. Didn't realize the first remote had a swollen battery until second one is now having the same problem. Pulled out the first remote and found the battery so swollen could not pull out. Atleast we figured out this one in time to actually get the battery out. Does anyone know how to get a replacement battery? This is and has been the only problem with Harmony Remote. Otherwise we love it. Battery is a huge problem.
+3points
3out of 3found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 20 February 2012
Hi Sierra658, please call our Product Support Team on 1800 025 544 who will help get you sorted out with the battery.
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Review 7 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
1
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
SydneyCivie
from Sydney
Expertise: Tech Savvy
One Gripe
Date:25 January 2012
All round the harmony one is a great product, but the one thing that lets it down is the touch screen durability. Mine took a light knock on a carpeted floor. The next thing half of the screen was gone, in the end it turns out you can't get it fixed so it can be an expensive investment.
Maybe look at some of the cheaper versions as i will, still the better remotes out there but this one is a bit fragile. Maybe something for Logitech to think about or is it the dollar talking.
Maybe look at some of the cheaper versions as i will, still the better remotes out there but this one is a bit fragile. Maybe something for Logitech to think about or is it the dollar talking.
+3points
3out of 3found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 26 January 2012
SydneyCivie give our Product Team a call on 1800 025 544 and they will help you out.
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Review 8 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
4
out of
5
Ergonomics
4
out of
5
W Ginardi
No hassle
Date:19 January 2012
Very good remote to replace such irritating different stock remotes. Remote is very easy to use and configure. Don't need to have high tech skill. Although sometimes the touch screen is a bit too sensitive and pressed the wrong one.
Overall, I totally recommended this remote.
0points
0out of 0found this review helpful.
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Review 9 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
4
out of
5
Hoogs
from Granville "Big Town" in french
Expertise: Newbie
Massive OMG
Date:29 December 2011
I can lower a commodore but have no idea about programming these gadgets.
The telephone support was the highlight, if it wasnt for them it would of been a disaster!!
As for the remote, quality.
My intention was to have Dad rid the use of 4 remotes however he found the touch screen confusing...so im using it until he gets comfortable with the touch screen.
The telephone support was the highlight, if it wasnt for them it would of been a disaster!!
As for the remote, quality.
My intention was to have Dad rid the use of 4 remotes however he found the touch screen confusing...so im using it until he gets comfortable with the touch screen.
0points
0out of 0found this review helpful.
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Review 10 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
1
out of
5
Features
4
out of
5
Performance
4
out of
5
Ergonomics
4
out of
5
Balmoral
from Sydney NSW
Expertise: Proficient User
Too Fragile
Date:1 December 2011
Although this remote has good features and is relatively easy to navigate and use, the screen is just too fragile for normal family use. Our first Harmony One was used in a carpeted room and lasted less than 6 months before the display screen went black. Made the mistake of getting the same again as a replacement - it lasted exactly 3 days before same problem with screen after my 4yo knocked remote from lounge onto carpeted floor.Half of the display screen has gone black.
+2points
3out of 4found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 12 December 2011
Hi Balmoral, please call our Support Team on 1800 026 544 who can help you organise a replacement remote. We have thousands of people who are using Harmony Remotes which are years old, so we'd be more than happy to help you out.
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Review 11 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
4
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
Big B
from Brisbane, QLD
Expertise: Proficient User
all in one remote
Date:27 November 2011
This remote is amazing does nearly everything,
works for our set-up, it turns off probably. downside is, The on button is confusing at times for my family.
works for our set-up, it turns off probably. downside is, The on button is confusing at times for my family.
0points
0out of 0found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 12 December 2011
Hi, Big B, thanks for your feedback. Give our Harmony Support Team a buzz on 1800 726 063 and they can help you tweak the remote to help make things easier for you.
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Review 12 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
Jaxxa
from Melbourne, VIC
Expertise: Tech Savvy
A Perfect Score! I can't fault it!
Date:9 November 2011
Images for this Review
(click to see full-size image)
I don't think I have ever given a tech gadget a perfect score but this Harmony One deserves it! I can't think of any way it could be improved, much as I might try. This is not my first Harmony remote.
I upgraded to the Harmony One after years of faithful service from a Harmony 880, and I can see that Logitech have been very busy in those years fixing all the flaws in the 880 which was still an exceptionally good remote overall. Ultimately, the primary buttons like the volume became hard to press so I finally bit the bullet and bought the Harmony One.
I couldn't be happier with it. It was up and running in seconds as I was able to tell the Harmony software of my new remote and it just transferred everything and it worked fine! Unbelievable! What's more, the control feels so natural in the hand. Beautifully shaped and weight balanced, with the primary controls being so much more intuitive.
You also have to love the touch screen which suits the purpose so well in concert with beautifully tactile physical buttons for the things that need them. I don't care what you budget is - I think this is simply the ultimate remote control! Highly recommended!
+1point
1out of 1found this review helpful.
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Review 13 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
3
out of
5
Features
3
out of
5
Performance
3
out of
5
Ergonomics
3
out of
5
Chris
Expertise: Tech Savvy
Good remote if you have a few days to programme it
Date:31 October 2011
The Harmony One Remote is a good product if you know how to programme it. The initial set up took the better part of the day and lots and lots of attempts to get it just right. Having spent that time, now things work pretty well spot on.
However, making changes to the set up is painful and takes hours instead of just half an hour. The software is confusing and has far too many sub-menus. There is no hope that someone who is not technically savvy could programme this remote. It also occasionally resets the clock when it goes down to charge. Thankfully this does not change the internal settings for the devices but it is still frustrating. I have no regrets in buying the Harmony One Remote but if you are considering buying one, make sure you have the time to programme it or know someone that can do it for you.
However, making changes to the set up is painful and takes hours instead of just half an hour. The software is confusing and has far too many sub-menus. There is no hope that someone who is not technically savvy could programme this remote. It also occasionally resets the clock when it goes down to charge. Thankfully this does not change the internal settings for the devices but it is still frustrating. I have no regrets in buying the Harmony One Remote but if you are considering buying one, make sure you have the time to programme it or know someone that can do it for you.
0points
0out of 0found this review helpful.
Response from Logitech:By Logitech, 31 October 2011
Hi, thank you so much for your review, getting this type of feedback always helps us improve our services and processes. We have a Harmony Product Support team to help with enquiries, and they can reached on 1800 025 544 (Mon-Fi 9am -8pm AEST)
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Review 14 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
3
out of
5
Features
4
out of
5
Performance
4
out of
5
Ergonomics
4
out of
5
Daniel996
from Adelaide, SA
Expertise: Tech Savvy
Good piece of kit, but...
Date:28 October 2011
I've had several Harmony remotes over the years, for the price you can't get a better remote control. My only gripe is they wear out - in particular the most frequently used buttons like volume buttons, I've had my 785 for around 2 years now and the volume buttons are really hard to press. Bit annoying having to replace a $300 remote every two years.
Setup can be complicated if your home theatre setup is complicated, generally it takes only a few minutes to get your devices added and the basics going, then lots of fine tuning that can be a bit fiddly, but definitely worth it!
+1point
1out of 1found this review helpful.
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Review 15 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
The Printa
from Adelaide
Expertise: Proficient User
Date:16 October 2011
I have had this unit for about 2 years now, never given any problems and I am extremely happy with it. I found it easy to set up and even easier to use. So simple even my wife has managed to learn to use it. I control several functions on multiple units, from simple listen to radio to (one unit) to watch DVD (4 units) all switched on with one touch...brilliant. I have recommended to several friends all who are more than happy with it.
0points
0out of 0found this review helpful.
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Review 16 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
Dion
from Queanbeyan NSW
Expertise: Proficient User
Excellent
Date:14 October 2011
I've read some of these reviews with people complaining about the remote being complicated to set up, doesn't work, ruined HDMI connections (that's a doozy!), doesn't control Sony LED TVs, etc..
I have a complicated system and took my time to set up the remote and it is a god-send. Once set up, a lot of time is saved and the clutter is gone. If you have a complicated system and don't have the patience, are lacking a few brain cells, or don't have someone with brain cells who can help you, then don't buy this remote! On a a simple or moderate system, a novice can set up this remote. Even on complicated systems, a novice with time and patience can setup this remote. Will work on all devices, including Sony LED TVs which some have complained about. EXCELLENT product!
0points
0out of 0found this review helpful.
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Review 17 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
vrts_gme(SYD)
from Sydney, NSW
Expertise: Tech Savvy
Great device!
Date:31 August 2011
Purchased a year ago now, great device. Easy to set up compatibly with virtually everything!
Great piece of technology.
Great piece of technology.
+1point
1out of 1found this review helpful.
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Review 18 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
5
out of
5
Features
5
out of
5
Performance
5
out of
5
Ergonomics
5
out of
5
HSTLR
from Sydney, nsw
Expertise: Proficient User
how harmony one changed my life
Date:19 August 2011
I've always seen universal remotes but never knew what the big fuss was until I became a product tester. After replacing 4 remotes in the living room and 2 remotes in my room I now understand why its so versatile. Its so easy to use even my 6 year old son is capable of using the functions of the remote and all it has to offer.
+1point
1out of 1found this review helpful.
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Review 19 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
2
out of
5
Features
5
out of
5
Performance
3
out of
5
Ergonomics
4
out of
5
DJ
from QLD
Expertise: Proficient User
Great remote, but too fragile
Date:10 July 2011
Images for this Review
(click to see full-size image)
We were really happy with our Harmony One until a minor accident caused problems with the screen (see image). It's not cracked but the display screen has been damaged and is now only minimally visible. Touch function still works fine - if only I knew what it was I'm touching! Have not had any luck finding a way to have it repaired. A lot of money to spend on something that can be damaged so easily and is not repairable. Not recommended if you have small children or are clumsy!
+2points
3out of 4found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 11 July 2011
Hi DJ, sorry to hear that has happened to the remote. Head to logitech.com and click the Support button to speak to our team. Our products have a Replacement Warranty.
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Review 20 for Harmony® One Advanced Universal Remote
Overall Rating
Quality
4
out of
5
Features
3
out of
5
Performance
1
out of
5
Ergonomics
4
out of
5
Nic W
Not as good as older model
Date:30 June 2011
This remote does work as a universal remote, and activity function is good, but the Fav Channel option on the touch screen in nowhere near as good as the 880. I can no longer set these main screen buttons once inside the activity to perform any function apart from Fav Channel. The older model was a lot better, please update your software to enable these touch screen icons to be programmed as ever we want.
+1point
1out of 1found this review helpful.
Response from Logitech:By Logitech Australia, Logitech Australia, 30 June 2011
Hi, thanks so much for providing us your feedback and taking the time to write a review. We appreciate it and we feed this back to our Support and Product Teams to help us improve our products or services.
Just in case you weren't aware we have a dedicated Harmony Remote priority support line that can be reached on 1800 726 063 who can help to troubleshoot or assist with set ups. That includes making adjustments to your Harmony Profile to tweak things for you.
We'd love the opportunity to get you up and running the way you'd like it to, as you'll see from a lot of other reviews from people using Harmony they have fallen in love with it.
Just in case you weren't aware we have a dedicated Harmony Remote priority support line that can be reached on 1800 726 063 who can help to troubleshoot or assist with set ups. That includes making adjustments to your Harmony Profile to tweak things for you.
We'd love the opportunity to get you up and running the way you'd like it to, as you'll see from a lot of other reviews from people using Harmony they have fallen in love with it.
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