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Customer Reviews for Harmony® 300i Remote

Harmony® 300i Remote

Simple to set up. Easy enough for anyone to use. Better control of what's attached to your TV.
Average Customer Rating:
4.333 out of 5
4.3
 out of 
5
(3 Reviews) 3
Open Ratings Snapshot
Rating Snapshot 3 reviews
5 stars
1
4 stars
2
3 stars
0
2 stars
0
1 star
0
3 out of 3(100%)reviewers would recommend this product to a friend.
Customer Reviews for Harmony® 300i Remote
Review 1 for Harmony® 300i Remote
Overall Rating 
4 out of 5
4 out of 5
Quality 
5 out of 5
5 out of 5
Features 
4 out of 5
4 out of 5
Performance 
4 out of 5
4 out of 5
Ergonomics 
4 out of 5
4 out of 5
Steve62
from Brissy
Expertise: Tech Savvy

Better than I expected

Date:18 September 2012
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I bought this remote mainly because the remote for my old Samsung VCR is not working as well as it once did. I hardly use it so it was not really urgent, but it has been on my mind for a long time. I saw the Harmony 300i and bought it on impulse. I left it sitting somewhere for a couple of weeks before trying to set it up.
Setup was easy, but left me feeling a little disappointed since not all the buttons worked the same as on the Samsung remote and my specific model of set top box was not in their database. Two devices out of three not working seemed too many. I spent some time writing a looooooong message on the support page. Then I saw a reference to the 1800 number and called it.
All my problems were solved very quickly and I got some education. It turns out that the thing can actually record signals from other remotes. A couple of missing features were added very quickly to the VCR and STB settings. The software was quite easy to use and worked well so I set up the buttons on the 300i to match the Samsung remote. Simple.
I left a few stars for improvements, but I can't think of any. I did not research universal remotes before this purchase so I can't compare it to anything else.
One thing I like about it is that you can point it almost anywhere in the room and it works. It is good that I don't need to aim it at the TV.
I had preconceived ideas about the capabilities of the device and also probably efficacy of logitech support at 10pm on a Tuesday night. I underestimated both. Both were much better than I expected.
+5points
7out of 9found this review helpful.
Review 2 for Harmony® 300i Remote
Overall Rating 
4 out of 5
4 out of 5
Quality 
3 out of 5
3 out of 5
Features 
2 out of 5
2 out of 5
Performance 
3 out of 5
3 out of 5
Ergonomics 
4 out of 5
4 out of 5
Peter

Decent value but clumsy.

Date:10 July 2012
The value in a universal remote is being able to set it up for my parents once and not have them call every time they need to watch a DVD. They wore the buttons off their 525 so I bought a 300 for them. I tested th 300 on both my HT setup and my parents, which are very different.
The 300 is not what i was expecting. The setup was very simple, but it soon became apparent that this was only because the functionality was too. The watch TV command button and the online setup (which is very good) are about the only features that sets this apart from a standard no-name universal remote.
Say you set the "watch tv" button up to watch cable, that's fine. Howeverm, if you want to watch a DVD, and doing so requires you to change an input on the AVR, then you need to manually select whatever button you have the AVR mapped to, then select the input for your dvd player manually as well, before changing back to the dvd mapping to control the dvd player.
With HDMI control you could fool the remote into thinking it only needs to control one device so long as all your devices will talk to each other through the TV or reciever. Unfortunately we all own that one device that doesn't.
It feels good enough in your hand, the buttons are tactile, and it isn't the flimsy and bendy build quality of the 525. That said it isn't as solid as my standard onkyo or sony remotes.
I'd reccomend it to a friend who lost a remote, but you'll need to spend more to get the macro functionalities that make harmoney remotes worthwhile.
+1point
1out of 1found this review helpful.
Response from Logitech:By Logitech AustraliaMarketing12 August 2012
Hi Peter,

Thanks so much for providing us your feedback and taking the time to write a review. We appreciate it and we feed this back to our Support and Product Teams to help us improve our products or services.

Just in case you weren't aware we have a dedicated Harmony Remote priority support line that can be reached on 1800 726 063 who can help to troubleshoot or assist with set ups. That includes making adjustments to your Harmony Profile to tweak things for you.

We'd love the opportunity to get you up and running the way you'd like it to, as you'll see from a lot of other reviews from people using Harmony they have fallen in love with it.
Review 3 for Harmony® 300i Remote
Overall Rating 
5 out of 5
5 out of 5
Quality 
5 out of 5
5 out of 5
Features 
5 out of 5
5 out of 5
Performance 
5 out of 5
5 out of 5
Ergonomics 
5 out of 5
5 out of 5
bill
from gippsland vic
Expertise: Newbie

the answer

Date:9 April 2012
For years i have struggled with a lot of remotes what broke the camels back was my tivo would not respond to its remote 3mths old and any one with a tivo knows no remote no tivo rang the shop where purchased and the usual run around by teenagers who left school to early.Anyway shopping at aldi and they had this remote for less than half the price of whats quoted here so i brought one got home hooked it up to internet as per instructions found all my devices and ihave some old and some brand new found the lot customised a few buttons went into lounge room thinking this will never work pressed buttons and every thing worked even the misses who was listening to music commented how do you do that she now has only one remote in her reach now best ever
+16points
17out of 18found this review helpful.